Terms and Conditions

Terms and conditions of the company: Ing. Jiří Routner

registered office at: Nádražní 701, Velká Bystřice, 783 53, Czech Republic  

Company Registration Number: 63317117

Tax ID No.: 6903312493

1. Preamble

1.1. The following Terms and Conditions of the company: Jiří Routner with registered office at Nádražní 701, Velká Bystřice, Czech Republic (hereinafter referred to as "Vendor") regulate the mutual rights and obligations arising in connection with or under a Purchase Agreement concluded between the Vendor and another natural person (hereinafter referred to as the "Purchaser") via the Vendor’s e-shop. The e-shop is operated by the Vendor on a website located at the internet address routner.eu (hereinafter referred to as "Website") through the web interface.

1. 2. The provisions contained in the Terms and Conditions constitute an integral part of the Purchase Agreement. The Vendor may amend or make additions to the Terms and Conditions without prejudice to the rights and obligations created during the effective period of the previous version of the Terms and Conditions.

1. 3. When ordering products on the Website, the Purchaser shall ensure that all data submitted is correct and truthful. The data stated by the Purchaser in the course of ordering products shall be deemed correct by the Vendor.

2. 3. CONCLUSION OF THE PURCHASE AGREEMENT

2. 1. All presentations of the products placed in the shop's web interface are of an informative nature and the Vendor is not obliged to enter into a Purchase Agreement for those products.

2. 2. The quoted prices of products include value-added tax and all related fees. The prices of products remain valid for as long as they are displayed on the shop's web interface.

2. 3. The shop's web interface also includes information on the costs associated with the delivery of the products.

2. 4. When ordering products, the Purchaser shall fill in an order form containing in particular the following information on:

- ordered products,

- method of payment of the purchase price,

- Information on the costs associated with the delivery of the products,

(hereinafter referred to as “Order”).

2. 5. Immediately upon receipt of an Order, the Vendor shall confirm its receipt by e-mail to the Purchaser's email address.

2. 6. The contractual relationship between the Vendor and the Purchaser is created by the delivery of the of the Order receipt confirmation.

3. Terms of payment

3.1. The Purchaser can pay the price of the products and any costs associated with the delivery of products under the Purchase Agreement in the following ways:

- by bank transfer to the account of the Vendor.

3.2. In the case of non-cash payment, the obligation of the Purchaser to pay the purchase price is fulfilled at the moment at which the relevant amount is credited to the Vendor's account.

3.3. Following payment for the products, the Vendor shall issue a tax document-invoice and send it electronically to the Purchaser’s email address.

4. Withdrawal from the Purchase Agreement / return of goods

4. 1. The Purchaser is entitled to withdraw from the Purchase Agreement within fourteen (14) days of receipt of the products. The withdrawal from the Purchase Agreement must be sent in writing to the email address of the Vendor at info@routner.eu

The Purchaser shall state:   

- name and surname, address,

- order number,

- the account number for the refund of the purchase price

- withdrawal from the Purchase Agreement, return of the goods.

 

4. 2. In case of a withdrawal from the Purchase Agreement, the Purchase Agreement is revoked in its entity. The products must be returned to the seller within 14 days of withdrawal to the English address communicated by the Vendor in writing by email. The Purchaser bears the cost of returning the products to the Vendor at the English address.

4. 3. The Vendor shall return the money received from the Purchaser on the return of the products in the same manner in which the Vendor received it from the Purchaser or to the bank account of the Purchaser.

5. Complaints, Complaints Procedure

5. 1. The Vendor is liable to the Purchaser that the products have no defects namely at the time of the handover and acceptance.

5. 2. The products bear the characteristics which the Vendor described with respect to the nature of the products and the placed advertisements. They are suitable for the purpose indicated by the Vendor or for which products of this type are normally used,

5. 3. The Product corresponds to the quality, quantity, dimensions or weight.

5. 4. The Purchaser shall inspect whether the products are complete and undamaged when accepting them.

How to exercise a complaint

5. 5. Complaints must be exercised in accordance with this complaint’s procedure.  Complaints are exercised by the Vendor in writing to the email address of the Vendor.

5. 6. The time limit for exercising a complaint begins to run on the date of receipt of the products. The warranty period for consumers with respect to new products is 24 months.

5. 7. The Purchaser shall place the complaint on the products without undue delay after discovering the defect.

5. 8. The Vendor shall decide on the complaint within 3 working days from receipt of the complaint.  The Vendor shall issue a written confirmation and the desired method of settling the complaint. The complaint including the removal of the defect or replacement of the product shall be performed without undue delay within 30 days of exercising the complaint.

5. 9. The Vendor is not liable for product defects:

- resulting from improper usage, improper maintenance or mechanical damage,- a defect on the product resulting from wear and tear caused by normal use.

6. Final provisions

6. 1. The parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legislation.

6. 2. The Purchase Agreement is archived by the Vendor in electronic form and is not accessible.

6. 3. The invalidity or ineffectiveness of one provision is without prejudice to the validity of the other provisions. Changes and additions require written form.

Contact details of the Vendor

Email address: info@routner.eu